You Have the Right to Choose Your Repair Shop
Many drivers don't realize they are not required to use a repair facility suggested by their insurance company.
At Thompson's Expert Collision, we work with insurance companies every day while giving you the freedom to choose the shop you trust.
We proudly participate as an Erie Insurance Direct Repair Partner while also working with many other insurance providers.
Four-Step Claims Process
1
Report the Claim
Contact your insurance company and begin your claim. If you have questions, our team is happy to help.
2
Vehicle Inspection
We'll inspect the damage, review your claim information, and prepare a repair plan.
3
Repair Authorization
Once repairs are approved, our technicians begin restoring your vehicle using quality repair procedures.
4
Back on the Road
After final quality inspections and detailing, your vehicle is ready for pickup.
We Handle the Details, So You Don't Have To
After an accident, there is already enough to think about. Our team works directly with your insurance company throughout the repair process, helping coordinate estimates, approvals, and any additional documentation that may be needed. If hidden damage is discovered after repairs begin, we communicate with your insurance provider to obtain the necessary authorization before moving forward.
From the initial inspection to the final repair, we keep you informed every step of the way so you always know what to expect.
✓ Direct communication with your insurance company
✓ Repair estimates and documentation
✓ Supplemental damage approvals
✓ Repair status updates throughout the process
Frequently Asked Questions
No. In most situations, you have the right to choose where your vehicle is repaired.
We work with many insurance providers and help customers throughout the claims process. We work with the following companies regularly:
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Erie Insurance
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State Farm
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Travelers
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All State
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Liberty Mutual
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Penn National
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Progressive
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Geico
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Hidden damage is common after collisions. If additional repairs are needed, we communicate directly with your insurance company before continuing work.
Yes. Our team keeps you informed throughout the repair process.
Our goal is to restore your vehicle's appearance, safety, and performance using professional repair procedures and quality workmanship.
Every repair is different. After inspecting your vehicle, we'll provide an estimated timeline and keep you updated if anything changes.
Need a Rental Vehicle?
If your insurance policy includes rental coverage, we'll help coordinate the process so transportation is one less thing to worry about while your vehicle is being repaired. If you have questions about your rental coverage, we'll help point you in the right direction.
Proud Erie Insurance Direct Repair Partner
Working as an Erie Direct Repair Partner allows us to provide an efficient repair experience while maintaining the quality and customer service Thompson's Expert Collision is known for.
Whether you're insured through Erie or another provider, our team is committed to making the repair experience as smooth and straightforward as possible.
